Will the Check Be in the Mail? An Examination of Paper and Electronic Transactional Mail


The U.S. Postal Service Office of Inspector General (OIG) collaborated with the consulting firm InfoTrends to conduct research to better understand customers’ preferences for receiving and paying bills. The research shows that physical mail still plays an important role today and will continue to do so in the near future.

Source: Office of Inspector General, United States Postal Service, February 9, 2015.