Study finds 91% of customers still prefer paper bills

02/17/2015

A study commissioned by the U.S. Postal Service shows that "consumers value the physical mailpiece as a record-keeping tool and reminder to pay" and that "customers value having options for bill delivery and payment.”

This article by Josh Hicks appeared on The Washington Post website on February 10, 2015.

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Source: This article by Josh Hicks appeared on The Washington Post website on February 10, 2015